Questions?

We want you to feel as comfortable as possible while you’re at our store.

If your question was not answered in the F.A.Q. section you may ask it using our rapid Customer Support Ticket System.

Refund / Return policy

Dear customer, we stand behind our products and services! This is a risk free offer!

Within the 14 days of receiving your order, you may return any item shipped by Canadian Family Pharmacy for any of the following reasons:

• Item is in new condition with original packaging and accessories;
• Item was received damaged or defective;
• Incorrect item was shipped.

Returns must be authorized by Canadian Family Pharmacy.

Upon approval, you’ll be provided with a return materials authorization (RMA) and once we’ve received and accepted your return, we’ll exchange your item, issue store credit or a refund.

Progress and history of your return processing is logged for your convenience. We’ll also provide shipping reimbursement if your return is the result of our error. We’re sorry, but we do not accept returns of opened items or items returned more than 14 days after delivery.

So, the only thing you need to do is to send all unopened packages back to us, and you will get back your money for those unopened packages, excluding delivery fees.

Here at Canadian Family Pharmacy, we offer you a 100% moneyback guarantee on all our products!

Cancellation Policy

Your order is usually shipped within a few hours once your credit card is charged. Once your order has been shipped we will be unable to cancel your order anymore.